Shipping

For purchases greater than $500, we offer free 2–3 day Express signature shipping. Please note that Soha Diamond Co. only ships to addresses within the United States and does not ship to P.O. Boxes. For your protection, our packages are insured and require an adult’s signature upon arrival.

For Wisconsin residents, Soha Diamond Co. offers free pickup (by appointment) in our showroom located at 301 W Beltline Hwy, Unit 110, Madison, WI 53713. Appointments are preferred. You will receive a pickup confirmation email once your order is ready to pickup.

All of our jewelry is made to order. Once orders are processed, we will begin crafting the item. The item will be shipped following production, which depending on the specific item, can take up to 6 weeks to complete. Please refer to the specific item product page for production timeline. 

Soha Diamond Co. is committed to timely delivery of your order. However, delivery delays due to inclement weather conditions, carriers, or incorrect addresses are beyond our control. Moreover, because delivery may be impacted by events beyond our control, Soha Diamond Co. cannot be held liable for late deliveries. If you have any questions regarding our shipping methods, please contact us.

Return & Exchange Policy

Due to the nature of our jewelry which are all made-to-order, custom fine jewelry sales are final. Please note that custom pieces cannot be returned, which includes items that are engraved, modified, and/or semi-custom/personalized. 

Warranty

Please visit our Lifetime Service Plan page for more information.

Complimentary Cleanings & Inspections

We proudly offer complimentary cleanings and inspections for all Soha Diamond Co. fine jewelry and custom pieces. These services are free of charge to our clients. To take advantage of these services, please contact us via phone, email, or schedule an appointment at our design studio.

Soha Diamond Co. recommends that you have your fine jewelry cleaned and inspected every six months. These services may help prevent the loss of a stone and extend the long-term integrity, life, and look of your jewelry.

Upon inspection, necessary repairs due to normal wear may be identified at this time. If your fine jewelry is found to be in need of repair, we will notify you of any service(s) that your ring may need, and repairs will not be made without your approval. 

Conditions & Exclusions

The Complimentary Cleaning & Inspections are available only to customers who purchased their jewelry from Soha Diamond Co.

Maintenance, repair, resizing, engraving, or other related service performed by a jeweler other than Soha Diamond Co. would void your warranty.

For assistance, please contact us via email or phone (608-720-9000). Please check Google for our business hours, Monday-Friday.