We know your time with us is more than a piece of jewelry. It’s your relationship, your story, the experience of a lifetime meant to be cherished. Bringing your design to life is just one small part of how we connect with you and your partner.
We’re confident in our ability to foster lasting relationships with our clients. We believe the purchase of a lifetime deserves a lifetime of protection. That’s why we provide a comprehensive lifetime service plan on select engagement rings and wedding bands.
We know your time with us is more than a piece of jewelry. It’s your relationship, your story, the experience of a lifetime meant to be cherished. Bringing your design to life is just one small part of how we connect with you and your partner.
We’re confident in our ability to foster lasting relationships with our clients. We believe the purchase of a lifetime deserves a lifetime of protection. That’s why we provide a comprehensive lifetime service plan on select engagement rings and wedding bands.
Ensure your signature heirloom is as clear and beautiful as the day it was purchased. Select diamond engagement rings and wedding bands come with the jewelry industry's best lifetime service plan. This comprehensive repair service covers:
Normal wear and tear
Initial ring sizing at time of purchase
One subsequent ring resizing
Missing accent diamonds and gemstones
Bent or broken prongs
Chipped or cracked diamonds and gemstones
Defective stone settings
Cracked or broken shanks
Defects in mounting or workmanship
Whether you’ve purchased online or in-store, your lifetime service plan begins on your purchase date.
Moving outside the Madison area? No worries! Your lifetime service plan follows you wherever you go. No deductible and shipping is covered both ways.
Ensure your signature heirloom is as clear and beautiful as the day it was purchased. Select diamond engagement rings and wedding bands come with the jewelry industry's best lifetime service plan. This comprehensive repair service covers:
Normal wear and tear
Initial ring sizing at time of purchase
One subsequent ring resizing
Missing accent diamonds and gemstones
Bent or broken prongs
Chipped or cracked diamonds and gemstones
Defective stone settings
Cracked or broken shanks
Defects in mounting or workmanship
Whether you’ve purchased online or in-store, your lifetime service plan begins on your purchase date.
Moving outside the Madison area? No worries! Your lifetime service plan follows you wherever you go. No deductible and shipping is covered both ways.
For all other products (bracelets, earrings, necklaces), you can add on a Lifetime Service Plan at the time of purchase for a one-time fee. Contact us for more information.
For all other products (bracelets, earrings, necklaces), you can add on a Lifetime Service Plan at the time of purchase for a one-time fee. Contact us for more information.
Our lifetime service plan does not cover loss or theft. Therefore, we highly suggest you have your jewelry insured. We recommend Jewelers Mutual Insurance based in Neenah, Wisconsin.
Click here for a quote and use Jeweler Code A02374.
Our lifetime service plan does not cover loss or theft. Therefore, we highly suggest you have your jewelry insured. We recommend Jewelers Mutual Insurance based in Neenah, Wisconsin.
Click here for a quote and use Jeweler Code A02374.
If you need to file a claim, live outside of Madison, Wisconsin, and are unable to visit Soha Diamond Co., please call the toll free number on your service contract for instructions on how to file. Please note, each claim can take four weeks to complete.
Make sure to:
Have your order number ready.
Explain the problem with the ring and provide pictures, video, or any additional information/documentation needed to validate your claim.
Coverage is included for shipping costs to and from the authorized repair center for services provided in association with covered claims under this service contract.
If you live in Madison, Wisconsin, please schedule an appointment and bring your jewelry into Soha Diamond Co.'s Design Showroom. We are located at 301 W Beltline Hwy Unit 110, Madison, WI 53713. Click here to book your visit.
If you need to file a claim, live outside of Madison, Wisconsin, and are unable to visit Soha Diamond Co., please call the toll free number on your service contract for instructions on how to file. Please note, each claim can take four weeks to complete.
Make sure to:
Have your order number ready.
Explain the problem with the ring and provide pictures, video, or any additional information/documentation needed to validate your claim.
Coverage is included for shipping costs to and from the authorized repair center for services provided in association with covered claims under this service contract.
If you live in Madison, Wisconsin, please schedule an appointment and bring your jewelry into Soha Diamond Co.'s Design Showroom. We are located at 301 W Beltline Hwy Unit 110, Madison, WI 53713. Click here to book your visit.
